SSA Returns Policy

Any standard Surgical Supplies Australia (SSA) product may be returned by the original purchaser
within 30 days of the date of purchase for a full credit provided the item is returned in its original
unaltered conditon and in original packaging. Post surgical garments cannot be returned if they have
been worn or if any security stckers have been removed or damaged.

A return authorisaton must be obtained by either calling 1300 294649 (Mon-Friday 8.30am – 4pm) or
emailing sales@ssau.au prior to the return of any goods. An RMA (Return Materials Authorisaton)
will be emailed and must be included with returned goods. A copy of the original invoice should be
enclosed with the return.

In the event that a garment may be faulty a clear photograph of the item showing the defect and
product label is required to be sent to sales@ssau.au before a replacement is issued.

After a returned item is received and inspected by SSA a credit will be issued to the purchaser account.
Any products which have been modified or damaged will not be accepted for return and there are no
returns on any ‘special order’ or ‘non stocked' items.

Credits do not apply to any freight costs.

Items returned after 30 days will be subject to a re-stocking fee of $25+ GST.